The Parlour Tearoom Privacy Policy
This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.theparlourtearoom.com (the ‘’site’’)
Personal information we collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse site we collect information about the individual web pages or products that view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as ‘’device information’’
We collect device information using the following technologies:
-“cookies’’ are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies simply visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Square space to power our online store and website --you can read more about how Square space uses your Personal Information here https://www.squarespace.com/privacy
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For any further information about our privacy practices or if you have questions or if you would like to make a complaint then please contact us by email at theparlourtearoom@hotmail.com or by mail using the below address:
Unit 14 B and C, Viables Craft Centre, The Harrow Way, Basingstoke, Hampshire RG22 4BJ United Kingdom
The Parlour Tearoom Website Terms of use
This terms of use policy sets out the terms between yourself and us under which you may access our website www.theparlourtearoom.com (our site.) This terms of use policy applies to all users of and visitors to our site.
Your use of our site means that you accept and agree to abide by all the policies in this terms of use policy, which supplement our terms of use website use
https://www.theparlourtearoom.com/privacy-policy
www.theparlourtearoom.com is a site operated by The Parlour Tearoom (we or us)
Our Address is
Unit 14 B and C, Viables Craft Centre, The Harrow Way, Basingstoke, Hampshire RG22 4BJ alternatively our contact number is 01256 325795.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
-In any way that breaches any applicable local, national or international law regulation.
-In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
-For the purpose of harming or attempting to harm minors in any way.
-To send or knowingly receive, upload, download, use or re-use any material in which does not comply with our content standards.
-To transmit, or procure the sending the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation(spam)
-To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
-Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use
-Not to access without authority, interfere with, damage or disrupt:
-Any part of our site;
-Any equipment or network on which our site is stored
-Any software used in the provision of our site
-Any equipment or network or software owned or used by any third party.
Interactive Services
We may from time to time provide interactive services on our site including, without limitation:
-Chat Rooms
-Bulletin Boards
-Blogs
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether this is human or technical.)
We will do our best to assess any possible risks for our users (and in particular for children) from third parties when they use any interactive service provided within our site, we will decided in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.
However, we are under no obligation to oversee, monitor and or moderate any interactive service in which we provide on or site and we expressly exclude our liability for any loss or damage arising from the use of any of our interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service in which it is important that they communicate with their children about their safety online, and moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
Content Standards
These content standards apply to any and all material which you contribute to our site (contributions) and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trademark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and Termination
We will determine, in our discretion, whether there has been a breach of this Terms of Use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this Terms of Use policy constitutes a material breach of the Terms of Use *INSERT TERMS OF USE LINK* upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this Terms of Use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the Terms of Use Policy
We may revise this Terms of Use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Terms of Use policy may also be superseded by provisions or notices published elsewhere on our site.
The Parlour Tearoom Terms and Conditions
General
“The Parlour Tearoom” shall be referred to in these terms and conditions of sale as the seller and the purchaser or proposed purchaser shall be referred to as the buyer.
b) The terms and conditions shall take the precedence over any terms and the contrary in the buyers standard terms and conditions of purchase and to to the extent permitted by law, all other guarantees conditions or warranties
c) These terms and conditions cannot be varied unless expressly agreed in writing by the seller.
d) All orders and other agreements between the seller and the buyer whether in writing or verbal shall be governed by the laws of England and Wales.
e) No parties other than the seller and the buyer have any rights under these terms and conditions (and any agreement incorporating the same) pursuant to the contracts (rights of third parties) act 1999.
Pricing
All prices will be subject to VAT where applicable. Products and quotes including VAT will be stated.
Delivery
The seller will dispatch orders on the specified dispatch date where the buyer provides one. If the seller fails to meet this then the buyer will be entitled to a full refund of the product.
The seller is unable to accept any liability for the delivery date of products dispatched via Royal Mails delivery services. Postage will be an additional charge and once the royal mail has the product we can not accept any liability for theft, loss or damage to the product.
Payment
All invoices and online orders are payable within the terms stated on any given invoices or the website unless expressly stated otherwise.
The seller reserves the right to charge the buyer interest for any invoices past the due date and the seller reserves the right to collect full payment before products can be shipped,posted or collected.
The seller reserves the right to claim from the buyer any costs that may be incurred in collecting full payments including and not limited to debt recovery agents chargers and legal fees.
Queries
All queries and issues regarding products or services supplied must be emailed to theparlourtearoom@hotmail.com within 2 days of receipt of the product.
All queries regarding pricing, quantities must be emailed to theparlourtearoom@hotmail.com within two days of receipt of the product.
Returns
Products correctly supplied to order such as gift vouchers can not be returned for a refund unless expressly agreed by the seller.
Vouchers
Gift Vouchers supplied by the seller to the buyer will be inclusive of postage and packaging costs unless stated otherwise on promotional periods.
All gift vouchers are valid for 6 months only from date of purchase until the stated expiry date and can not be extended under any circumstances unless expressly stated otherwise by the seller.
Vouchers are unable to be swapped for cash value or alternatives unless expressly stated by the seller or an agreement has been made between the buyer and the seller directly.
Gift Vouchers once posted can not be returned and the seller can not accept any liability for the loss theft or damage after postage via the royal mail. Once vouchers have been posted the seller is unable to replace any lost or stolen or delayed vouchers once posted.
The seller can not change or alternate any gift vouchers once purchased via the website in person or online.
If any voucher is believe to be defaced or defected due to the buyers own fault we will not be liable to issue a refund or replacement unless expressly stated by the seller directly.
Complaints
We sincerely hope you never have a cause for complaint, however if you do please raise this via our telephone line and speak to the manager on 01256 325795 who will be happy to address any issues with you. Alternatively you can contact the seller via theparlourtearoom@hotmail.com and we will investigate your complaint thoroughly. We aim to issue you a response within 72 hours.
Events
All our tickets for any of our events such as the evening of mediumship etc. are non refundable if you choose to no longer attend, can no longer attend or do not show up to the event on your part once the ticket has been purchased. We are unable to refund whole or part of the ticket costs or transfer tickets to any other dates or events after purchasing. We can not offer any cash or gift voucher alternatives.
We reserve the right to reschedule dates if necessary due to shortage of staff, illness or expected closure of the business. If we must reschedule dates you will be automatically moved to the new rescheduled date or offered a refund as cancellation is on our part.
Gift vouchers can not be used against online ticket events or special event dates such as mothers day, evening of mediumship events or anything deemed in that category by us.
Liability
To the extent permitted by law, the sellers liability to the buyer is limited to the value of the products and services supplied that have given rise to any claim.
Under no circumstances shall the seller be liable for any consequential loss or damage howsoever arising as a direct or indirect result of any failure or defect or alleged failure or defect with any of our products or services supplied.
The buyer shall indemnify the seller in respect of all damage, injury or loss to any persons or property and against all actions, suits, claims, demands, charges or expenses in connection therewith arising from the condition or the use of the products or services where they have been occasioned partly or wholly by the actions of the buyer or his servants, invitees or agents or by any breach by the buyer.
Confidentiality
The buyer shall treat as strictly confidential and not divulge to any third party any information provided by the seller and marked as being confidential (or words having a similar effect)
The buyer undertakes to ensure that its authorised users of the sellers online ordering system(s) shall not divulge or allow to be divulged any usernames, passwords or other online ordering access information to any person whatsoever
The Parlour Tearoom Cookie Policy
Information about our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site further. By continuing to browse the site, you are agreeing to our use of cookies.
What is a cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computers hard drive.
We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
If you would like to opt out of being tracked by Google Analytics you can use the Opt out tool at: http://tools.google.com/dlpage/gaoptout